Last updated: 13 August 2026

This Privacy Policy explains how An.Terra collects, uses, stores and protects personal information in accordance with South Africa's Protection of Personal Information Act, 2013 (POPIA) and other applicable law.

1. Who is responsible

An.Terra is a trading name of Antera Wellness (Pty) Ltd, registration number 2026/576623/07, registered in South Africa. Physical and legal-service address: 19 Van der Walt Street, Middelburg, Eastern Cape, 5900, South Africa. Privacy enquiries: 3an6terra9@gmail.com or +27 64 164 5437.

2. Information we collect

Depending on how you interact with us, we may collect your name, contact details, delivery and billing information, order and transaction details, communications with us, marketing preferences, website/device information such as IP address and browser data, and information reasonably required to handle a complaint, return or product-safety enquiry.

Payment card information is generally handled by our disclosed payment processor rather than stored by An.Terra, except for limited transaction information needed to confirm and administer payment.

3. How we use personal information

We use personal information to process and deliver orders; provide customer service; administer returns and refunds; communicate about orders and requested services; maintain waiting lists where requested; prevent fraud and protect our Website; keep legally required business and transaction records; improve our Website and services; and send marketing where permitted by law or consented to.

4. Lawful processing and marketing

We process information where necessary to perform a contract, comply with law, pursue a legitimate business purpose permitted by POPIA, protect legitimate interests, or where you have given consent. You may opt out of direct marketing at any time using the unsubscribe method provided or by contacting us.

5. Sharing information

We do not sell personal information. We may share only what is reasonably necessary with service providers that support our operations, including payment processors, couriers, hosting and technology providers, professional advisers, fraud-prevention services, and authorities or regulators where required by law. Providers are expected to handle information securely and only for authorised purposes.

6. Cookies and website data

The Website may use essential cookies and similar technologies required for functionality, security, shopping features and preferences, and may use analytics or other non-essential technologies where lawfully implemented. Browser settings can be used to control cookies, although disabling essential cookies may affect Website functionality.

7. Security

We use reasonable technical and organisational safeguards appropriate to the information we process. No internet or storage system can be guaranteed completely secure. Where a security compromise involving personal information requires notification under applicable law, we will take the steps required by POPIA.

8. Retention

We keep personal information only for as long as reasonably necessary for the purpose collected, to complete transactions and resolve disputes, and to meet legal, tax, accounting, product-safety or other regulatory obligations. Information is then deleted, destroyed or de-identified where appropriate.

9. International processing

Some service providers may process or store information outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure the transfer is permitted under POPIA and that appropriate protection applies.

10. Your rights

Subject to applicable law, you may ask whether we hold personal information about you, request access to it, ask for inaccurate or outdated information to be corrected or deleted where appropriate, object to certain processing, withdraw consent where processing depends on consent, and object to direct marketing. We may need to verify your identity before acting on a request.

11. Children

Our online store is intended for adults able to enter into a contract. We do not knowingly seek to collect personal information directly from children without the involvement or authorisation required by law.

12. Third-party services and links

Our Website may link to or use third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them. We are not responsible for third-party sites or services outside our reasonable control.

13. Changes to this Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version and its update date will be published on this page.

14. Contact and complaints

For privacy requests or questions, contact An.Terra at 3an6terra9@gmail.com or +27 64 164 5437. You also have the right to lodge a complaint with South Africa's Information Regulator where applicable.